Wednesday, February 27, 2008

The Latest

More news..today the company was so professional that they left me an anonymous comment. Yes, and said I yelled and swore on the phone. Think I'll use that in my harassment case because that is not true AND I do not curse..The problem is that the company Sew CHic, in my hometown, went out of business (I think I know why) but I received a call from her today and she has found all of my information..original bill of sale, registration and warranty information. Viking would not believe me when I told them I had registered and I really bought the machine, etc. but The previous owner had left town. So the way I see it, they should have taken extra special care of me. Whatever...

So here it is....if you want to embroider, I would not suggest a viking / husq. designer SE you need a stronger, more reliable and functional one. The customer service is poor, okay terrible..period...the end.

But I made this purse before it went on the outs. The towel I did with my old machine (Elna CE20) but had to keep rehooping. Seriously, I never had had the first moments' trouble with it. I found the retro designs and couldn't wait to try them out. So my friends get my samples!





* I am going to be honest...I cried today from the stress because Viking/Hus and the sewing machine dealership isn't being very helpful. I bought the machine only 2 years ago and found my canceled check today. I am embarrassed to say I wrote a check out for 8,000.00+ and just can't believe they would not be kinder to me....

16 comments:

SnappyCasualGifts said...

the retro design is great. I don't think I have seen one in an embroidery design.

so tired said...

Your cabinets and paint look just like mine! The cabinets are maple with some glaze I can't remember the name of. And the paint on the wall seriously looks like the same oclor.

Weird. I'm wondering about the counter tops and cabinet hardware now.....

Oh and the bag is darling!

workinthatpreppy said...

my maple cabinets are actually a lemon color with a dark glaze. i have been very happy with them so far. they are in my kitchen and keeping room. and because of the airy room, i chose a bright gold. we've been here 7/8 years and i am still happy with my choices:o)

workinthatpreppy said...

oh, and i have very simple stainless knobs and my granite is verde butterfly...greens, golds and lots of pattern but hard to keep from smearing because itis so dark...

Elizabeth H. said...

For 8,000 they should be much kinder to you!!!!!!!

The 5 Bickies said...

I hate that you are getting the run around after such an investment in one of their machines. Stick to your guns...for that much $ they should stand by their machine.

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Southern Fried Girl said...

Wow, for that money? They should have come to your house and done the work for you. Jeez.

That bag is just adorable.

Steph said...

Whoa! For that they should also give you a replacement to use while yours is being worked on!
Love the retro look!

Kerry said...

Did they say when you'll get your other machine back - for that kind of money there should be a lifetime guarantee!

Ned said...

Plain and simple no one has good customer service anymore...it sucks....

Lauren said...

Wow, I can't believe you aren't getting any resolution to your problem.

The towel is so cute!

Linney Shvede said...

absolutely love the retro design!! that is so different!!

what is up with customer service these days?? that is crazy! I know how stressful that can be...

Preppy Mama said...

I totally feel for you. The embroidery machine is such an investment. When I was looking into machines I went to a dealer I trusted and have known for years (she actually taught me to sew). She steered me clear of anything made by Viking and Singer (the two brands Martha Stewart endorses). She said that their customer service stinks. I went with a Janome and so far have been very happy. Good Luck and keep us posted.

clemsongirlandthecoach said...

What bastards.

Nuff' said.

Tres Poshe Preppy said...

I would cry too. So stressful. When you pay good money, you except superior customer service. Such a shame. I hope it works out and you are back in business. You are so talented.

Chantico said...

Sorry to hear about your troubles-I just about scream whenever Verizon commercials come on TV-I've had such terrible customer service from them!

Please, PLEASE tell me more about the font on the towel! I absolutely love it, and I'd really like to use it for some projects.

Also, your son's dance pictures are great-he's such a good-looking kid! And I LIKE the haircut-or lack, thereof. :)

Donna